NEOX SUPPORT



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Neox Help Desk is one of the interfaces between customers and the Neox Support Team.


Neox offers 24x7 support services to customers at unparalleled cost. We are committed to offer improved efficiency through Neox Ticketing System (NTS). NTS facilitates professional management of support requests, transparency through live support details and overall high responsiveness.


Neox offers two different support packages (Standard and Premium) allowing its customers to choose the desired package as per their requirement.


Standard

Standard support package is the basic level of support that is appropriate for organizations that have a strong and experienced IT team, and require minimum support assistance.

Premium

Premium support package is the advanced level of support that includes top-priority response along with onsite visits from Neox engineer.

How to Log your Complaint

We, at Neox value our customers and their needs. Although we are continuously trying to make our product as the best VoIP solution, at times there are some incidents which need immediate attention. For those incidents we have established Regional Support Center (RSC) at India. Our inhouse support centre caters to the urgent needs of our customers by providing timely and accurate support. At RSC every call is monitored and evaluated on technical and quality assurance parameters. Neox Technical Support Policy document describes the scope and the terms & conditions of Technical Support Services offered. It explains the scope, procedure and SLA to avail technical support.


Customer is requested to follow the following steps in case of any technical issue related to the NEOX product,

  • Click on incident report form button.
  • Once you submit the webform you will receive autogenerated mail from Neox Support with “Your ticket number is: xxxxxx.”
  • With your ticket number you can connect to Neox Support Team via Telephonic Call Helpline No: +91-79-61341678,
    email at neox.support@sterlite.com, chat on neox.support @ skype
  • In any subsequent communication with technical support about an active case, please include the ticket number.
  • Response times depend on the severity level of the issue.


Incident Report Form

"Incident report form is under maintenance kindly email your complaint on neox.support@sterlite.com. We regret the inconvenience caused"