NEOX For ECOMMERCE



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Optimize your customer experience with NEOX Call Center Solution

The spread of e-commerce has led to the rise of several niche players who largely specialize their products around a specific theme. As many as 1,06,086 websites are registered daily and more than 25% are for niche businesses. Ecommerce industry is one where delivery of exceptional customer service matters the most by providing best customer experience management.


Neox offers cost-effective hybrid VoIP solution that enables Neox Dial Centre - contact center solution which is automation of outbound and inbound campaigns includes predictive dialers, IVRs, Voice Blasters and Intelligent routing algorithm to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s expectations. The facility to reach the help desk using call, email, SMS or chat helps customers connect to the help desk instantaneously with their preferred channels.


NEOX Offers

Inbound / Outbound
Voice Blaster
IVRS
CRM integration
Omnichannel support
Workforce optimization
Call Monitoring
Call Recording
Feedback System

our Clients

Case Studies

OLX

OLX

OLX intends to improve people's lives connecting them for win- win exchanges on an online platform.

Citrus Pay

Citrus Pay

Neox Dial Centre Solution for 50 agents was deployed successfully at Citrus Pay.