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The spread of e-commerce has led to the rise of several niche players who largely specialize their products around a specific theme. As many as 1,06,086 websites are registered daily and more than 25% are for niche businesses. Ecommerce industry is one where delivery of exceptional customer service matters the most by providing best customer experience management.
Neox offers cost-effective hybrid VoIP solution that enables Neox Dial Centre - contact center solution which is automation of outbound and inbound campaigns includes predictive dialers, IVRs, Voice Blasters and Intelligent routing algorithm to ensure that the inbound queries are handled by the best possible resource based on the particular customer’s expectations. The facility to reach the help desk using call, email, SMS or chat helps customers connect to the help desk instantaneously with their preferred channels.