Hospital

Hospital

REQUIREMENTS Of Hospitals are different SO SHOULD Be the COMMUNICATION SYSTEM

Information and information exchange are crucial to the delivery of care on all levels of the health care delivery system—the patient, the care team, the health care organization, and the encompassing political-economic environment. To diagnose and treat individual patients effectively, individual care providers and care teams must have access to at least three major types of clinical information—the patient's health record, the rapidly changing medical-evidence base, and provider orders guiding the process of patient care. In addition, they need information on patient preferences and values and important administrative information, such as the status and availability of supporting resources (personnel, hospital beds, etc.).

To integrate these critical information streams, NEOX is the idle platform for unified communication for Hospitals

Challenges Features Benefits
Web-based Front Desk Management Manage Front Desk Effectively Web-based Front Desk Management Easily help patients in room allocation, department coordination, doctors appointment, bill payment etc
Inbuilt Patient Relationship Manager Check-in profiles for patients Inbuilt Patient Relationship Manager Provide Doctors information they need to provide front-line patient care
Patient Customized Billing Patient Customized Billing NEOX Billing Server Patient Room-wise Call Details on Check-out
Patient Connectivity Patient Connectivity NEOX Call Feature With click of a button, patient can connect to Floor Nurse, Room Cleaning, Canteen easily
DND Call Feature Do-Not-Disturb DND Call Feature Doctors /Patients can set status on their phone as DND while they are busy, sleeping or preoccupied with some work
SOS Call Emergency Call SOS Call In case of emergency - Patients can directly get connected to floor nurse & if required to doctor on duty as well
constant connectivity Lack of constant connectivity to doctors on the move Offers constant connectivity to users i.e. office ext to mobile. Work anywhere everywhere Forward Emergency calls to doctors on their mobile extension, Call Forward etc
Multi- Clinic connectivity Multi- Clinic connectivity Multi Clinics on Centralized IP-PBX Connect remote clinics economically for easy contact & advanced patient care
Multi-network conference Multi-network conference between different doctors at different location Meet-me Conference Eliminate the need of being physically present when you can attend the same over phone
additional hardware cost Costly hardware for additional network expansion Easily scalable solution with add/remove user facility Easily increase No. of users to support your growing business
Triple-play services Complicated wiring & cabling for triple-play services Single cabling for triple-play services within office network Offer multiple services VoIP Intercom, Data & Video Intercom
Lawful interception Lawful interception and compliance to govt. bodies Call Recording & Comprehensive Reporting Maintains Call logs & records as per legal requirements & generate on demand CDR’s
High Availability Lack of redundancy for constant connectivity NEOX High Availability for constant connectivity Reduced risk of connectivity loss with redundant servers
100% concurrent calls 100 % concurrent calls for all users Facilitates 100 % concurrent calls for all users Maximized user call concurrency
Proprietary Licensing Proprietary Licensing Issues Supports multi-vender interoperability Supports both high & low cost gateways, IP & Analog & Soft Phones
Customer Care Lack of proper support - Product upgrade & offsite management Strong post sales support & anytime-anywhere offsite management & product upgrades with AMC Constant customer support, Product upgrade & flexibility of offline management to keep your PBX cutting edge
IVR Lack of auto attendant configuration Web Configurable IVR Tree Management Create multi level IVR's - When a call lands on reception, IVR will help the caller to get connected to the right dept. i.e. Dial 1 ICU, Dial 2 for Neurology, Dial 3 for Surgery etc
Security Surveillance Security Surveillance within hospital premises Security Surveillance within the premises Secure hospital premises with open SIP compatible IP Cameras i.e. Main Gate, Floor, Reception, Cahier, Medical Store Access etc
Visitor Access Management Manage visitors effectively Visitor Access Management Manage your visitors better in more effective way. Floor, Lift Access, Visitor Time Mgmt
One Box Solution One Box Solution for all your communication needs Intercom, Voicemail, Video Calling, Voice to E-Mail, IVR, Caller Tunes, Auto Call Back etc Multiple features in the same box without incurring additional cost
Access Management Database secured access Access Management – Master database access to only authenticated users Complete data security – you control who has access to your information
Independent IP-Phone connectivity Plug and Play phones Location independent IP-Phone connectivity Move Your desk extension as you move to other desk, conference rooms or meetings
Comprehensive Reporting Able to generate various customized reports Comprehensive Reporting Get real time “ward status” reports & nurse call response time reports to networked PCs
Integration with customer database Integration with customer database NEOX API integration Integration with other hospital communication system, i.e. nurse call, Attendance Management System
Clinicians on the move Clinicians on the move Find Me/Follow Me NEOX system is so intelligent that it automatically knows where to contact the doctor